360° Customer Insights - A Complete Understanding.
Gain a comprehensive view of your customers with every interaction, touchpoint, and update consolidated in one place. This holistic perspective enables you to fully understand their journey.Identify trends and anticipate customer needs before engagement. Real-time insights empower both prospective sales efforts and after-sales support.
With arkflux, you get a single, intuitive page that provides everything you need to know about your customers, contacts, and their impact on your business.
Nurture relationships like a pro.
Every interaction—emails, sales, live chats, website visits, events attended, and forms and surveys submitted—is recorded in a single place, giving you a rich source of insights to understand your customer relationships.Gain a complete view of the customer journey from their perspective, helping you identify trends, enhance engagement, and drive better business outcomes.
Customise customer visibility within your internal team to foster clear communication and help maintain low churn rates. Set your team up for success.
More than just sales data.
Go beyond traditional sales data to uncover behavioural insights like website visits, last contact, and previous customer service interactions.Your team can see interactions alongside essential metrics like CSAT, NPS, and customer sentiment analysis. This clarity helps them better understand how to approach the next customer interaction with confidence and precision.
By gaining deeper insights into customer experiences, your team can strengthen loyalty, boost retention, and tackle internal challenges more effectively. It’s about equipping them with the knowledge they need to make every interaction count.
Every interaction is seamlessly recorded on the contact timeline, ready to be analysed using powerful features like dynamic segmentation for deeper insights..
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From a single observation to an emerging trend.
Analyze and optimise your business operations by uncovering insights and trends from your data.A/B test business changes to understand their real-world impact on sales and operations, helping you make data-driven decisions that improve both customer retention and internal processes.
Historical charts and dashboards offer in-depth analysis, allowing you to measure the effects of new practices and protocols on your business, driving more effective outcomes across the board.
Want to know more?
Book a demo with our team today and we'll walk you through the capability of arkflux.
360Freedom Ltd
