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Measure feelings, deliver experiences.

Discover the essence of exceptional service with our Customer Experience Management system. By integrating real-time data analysis and feedback mechanisms, you enable your team to grasp not just the metrics, but the emotions behind every customer interaction.

This understanding helps tailor your services to meet and exceed customer expectations, fostering loyalty and driving business growth. Harness the power of comprehensive insights to transform your customer interactions into meaningful relationships.

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Stay connected and catch every detail.

Watch your customers flourish as your service excels.

Measure customer satisfaction continuously with CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score). Monitor these metrics over time, collating a clear view of how customer perceptions and experiences evolve.

Understanding these changes helps you adapt and respond to meet your customers' needs effectively, ensuring they feel valued and understood.

Dive deeper into customer emotions.

Go beyond traditional numbers with AI-driven sentiment analysis. This powerful tool examines the tone and emotion in customer communications from forms and surveys, offering deeper insights into how your customers truly feel.

By analysing this rich text data, you gain a more nuanced understanding of customer sentiments, empowering you to address concerns proactively and enhance satisfaction.

Real-time insights, real-time improvements.

Enhance your customer service with our chat integration. This feature analyses the sentiment of chat interactions, providing immediate feedback on how your team's communication is perceived.

With these insights, you can continuously refine your approach to customer service, ensuring every interaction contributes positively to their experience.

Keep your finger on the pulse of customer engagement.

Track how your audience connects with your brand across web, email, and social media. Our analytics tools uncover trends and highlight customers who may be losing interest.

With these insights, you can take timely action to re-engage them, keeping your brand top-of-mind.

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Instant insights, impactful decisions.

Get real-time reporting on customer experiences across your business, whether it's company-wide or specific to an individual within a customer company.

Your team can use sophisticated reporting tools provide you with the critical data needed to make informed decisions swiftly, ensuring your strategies are as dynamic as the markets you serve.

Targeted actions for targeted needs.

Create dynamic lists based on real-time customer experience data, such as customers with an NPS less than 9 and a CSAT below 4.

Your team can now identify and directly address the needs of customers requiring immediate attention, ensuring that no concern goes unaddressed and every customer feels valued.

Designed to work in every sector and industry.

Want to know more?

Book a demo with our team today and we'll walk you through the capability of arkflux.

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360Freedom Ltd