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Web and SMS Chat

In today's customer focused world, being able to react to your customer needs is important to developing a fantastic relationship.

With rich features including departments, automations, tagging and history tracking your team is control to ensure your customer gets to the right person fast.

We believe web chat sessions should be fast, succinct and lead to positive customer experiences.

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We believe humans make the difference!

While software streamlines repetitive tasks and automates everyday processes, it’s the human touch that truly drives meaningful connections.

By taking the pressure off routine work, arkflux will empower your team to focus on what matters most—building relationships, delivering exceptional service, and making impactful decisions.

Let arkflux handle the busywork, so your people can make the difference where it counts.

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No more endless workflows or bad routing.

Get your customers to someone that can solve their challenges, fast and efficiently using arkflux smart chat automations. Remove the frustration from the customer journey by directly their enquiry to the right person, each time, every time.

Drag and drop your customer journey, instantly deployed to your website or landing page.

Connected to your 360° Customer View.

Keeping track of the history of your web and SMS chats directly on your customer view creates a seamless opportunity to review your chat outcomes.

The agent interface automatically shows you the previous conversations to be able to understand what was previously discussed to ensure the journey continues even if a new agent claims the chat session.

SMS Chat extends your potential audience.

Whether your in the office or on the road. SMS chat extends the capabilities of Web Chat to maximise your ability to communicate with your customers.

We have worked with many organisations and non-profits that need to provide emergency care or have interactions with individuals that are affected by sight or hearing impairment.

SMS chat is in everyones phone freeing your customers from having to sit in front of a desktop or laptop.

Designed to work in every sector and industry.

Want to know more?

Book a demo with our team today and we'll walk you through the capability of arkflux.

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360Freedom Ltd